Property Management Change

 Windswept Condominiums Important Notice

Important Message: Property Management Change

All Windswept Residents, 

As we announced on Saturday at our Board meeting, we decided to terminate our management contract with FSR and transition to Premier Management (PCAM)   The Board conducted a detailed, months-long search for a new company and selected Premier for several reasons.

1 - The technology and financial software platform they use is generally regarded as one of the best in the area of HOA/COA management.   Vantaca is the name of the software, which will allow the Board real-time access to our financials and provide a much more user-friendly experience for residents.

2 - They are a Lewes based firm managing many communities throughout Delaware, especially along the coast.  All of their senior management are local.   They are a firm that does not outsource call management to a call center.   Every call, day or night, will be answered by someone from the Lewes facility who has full knowledge of Windswept and our contractors.   This will allow for faster and more efficient resolution of problems in the community

3 - We interviewed the community manager who will be responsible for Windswept and were impressed with his background, ability and approach to working with residents.

4 - Premier is the only company we interviewed that actively uses AI to help manage properties.  They will run all of our billing through an AI agent that will look for duplicate billing, mathematical errors and more.     They will run our utility bills through the AI agent to look for unusual spikes or anomalies.  This doesn't remove the community manager's responsibility but adds another layer of oversight that we feel can be helpful.

5 - We negotiated a contract that costs less than FSR's and includes no increase for the first 3 years, after that there is a built-in 3% annual increase.  The result of this work is a better contract, better services at a lower price.  

While we are sure it will not be perfect, we do feel that this is a significant upgrade for the community.

THINGS TO KNOW

FSR is managing our community until 7/31 and all payments, including the 7/1 quarterly assessments, must be made to FSR just as you have made in the past.  Any work orders or calls for assistance should continue to go to FSR/Jenny Reid until July 31^st .

Premier will begin its transition toward management on July 1^st and take over full responsibility on August 1^st.

In July, we will host a meeting with Premier so residents can meet the team. During the meeting, PCAM will help everyone set up Vantaca accounts, giving you full access to its tools by August 1^st .

Sincerely,

Windswept Board of Directors